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Help
Below are some common questions and issues players may experience on our site. If you are experiencing issues, you will probably find the answer you're looking for here.
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Back to TopWhy do I have to log in to HollywoodCasino.com?
Well, you don't have to, but when you log in, you will be able to receive free credits for play every 4 hours, save the games you've unlocked, save your level, compete on leaderboards, and buy additional credits if you want to play longer, just to name a few.
Back to TopHow do I log in to HollywoodCasino.com?
To log in, click on on the 'Log in' link or button and enter your email and password, the same ones you submitted when registering. If you can't remember your password, click here and we will help you recover it. Before you can log in you must register first.
Back to TopHow do I register for HollywoodCasino.com?
In order to be able to log in to HollywoodCasino.com you must register first. Registering for HollywoodCasino.com is easy and free! Simply enter your email and chose a password - and you're done. Now you can log in using your email and password.
Back to TopWhy do I have to register or log in to buy credits?
When you buy credits, we need to be able to deposit those credits into your account so they don't get lost and so that you can use them. Your account is created by registering and logging in.
Back to TopI spent all my credits. How can I get more credits to play?
You can get more credits to play in two ways - Every 4 hours you receive free credits, but you must be logged in. You can also purchase more credits using your credit card.
Back to TopWhen will I be able to play more games?
We're always working on adding more games to the HollywoodCasino.com. We plan to release a new game once a month.
Back to TopWhy are my credits zero when I log out?
Every new visitor to the HollywoodCasino.com gets 50,000 free credits to be able to try games. Once you try Jungle Wild and like it, you're invited to register an account. After you register and log in, you get 10,000 free credits periodically, which are deposited into your account. You also gain XP and advance to higher levels to unlock more games. If you log out when you're done playing, you will see zero credits in your credit meter because you don't need credits to try games any more - because you already have an account.
Back to TopWhat is a leaderboard?
Leaderboard is a list of players ordered by the highest win in any of the games. It's a fun way of seeing who is doing well.
Back to TopWhat are levels?
Levels indicate how far you advanced while playing. The higher the level, the more experienced you are and the more games you have unlocked. As you advance through levels, your bet amount increases.
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Back to TopHow do I unlock more games?
The more you play and bet, the higher your level gets. A new game is unlocked every five levels. E.g. at level 5, level 10, level 15, etc.
Back to TopStill need Help?
If you haven't found a helpful answer on our help page, please use our contact form to get in touch with us by clicking here.
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